We want you to be completely satisfied with your Evolv purchase and want to ensure that you have the correct product and size that will best suit your climbing needs. Please read the following guidelines carefully before sending your product back to us. We ask that you try on the shoes indoors in a clean environment before using them outdoors or at a climbing gym. If you need help determining whether or not you have the ideal size or model, please call us and we’ll be happy to help you.
Unused merchandise, purchased from the Evolv website, can be returned for a refund or an exchange for any reason within 30 days of purchase. Merchandise must be new, unused, and in its original packaging and condition to qualify for a refund or exchange. You may only size exchange for the same model, model swaps are not available on an exchange. If you would like to purchase a different model, please return your shoes for a refund and process a new order for the desired model.
If you meet the above guidelines and would like to process a return or an exchange, please email firstname.lastname@example.org and we will reply as soon as possible with the next steps.
Please understand that if you do not adhere to the guidelines listed above, your product will be returned to the sender.